Refund Policy

At Luxa Bina Tours, we strive to provide high-quality, private tour guide services and transparent booking terms. This Refund Policy explains the conditions under which refunds may be issued.

Booking Payments

All bookings require full payment in advance to confirm services. Payments may be made via Cash (BDT), PayPal, or bKash.

Cancellation by the Client

Refund eligibility depends on when the cancellation request is received:

• More than 48 hours before the scheduled start time:
  A full refund may be issued, minus any non-refundable costs already incurred.

• Within 48 hours of the scheduled start time:
  No refund will be provided, as arrangements and reservations will have already been confirmed.

• No-show or same-day cancellation:
  No refund will be issued.
  
  

Cancellation by Luxa Bina Tours

If Luxa Bina Tours must cancel a service due to unforeseen circumstances, safety concerns, or operational issues, clients will be offered:

• A full refund, or

• The option to reschedule the service at no additional cost.

Partial Services

If a tour is shortened or interrupted due to client decisions, weather conditions, traffic, or other factors beyond our control, no partial refunds will be provided.

Third-Party Costs

Certain services may involve third-party providers (such as transportation or entry fees). Any non-refundable charges imposed by third parties are not eligible for refund.

Refund Processing

Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.

Policy Updates

Luxa Bina Tours reserves the right to update this Refund Policy at any time. Changes will be published on this page and apply to future bookings only.

Contact Us

For refund-related inquiries, please contact us at:

Email: luxabina@gmail.com
Website: www.luxabina.com